Returns & refunds
Refunds are issued by Whop, not by TUQO Market. This page explains who handles them and what we can and cannot do.
Who handles refundswho
The payment flows through Whop, so the refund does too
When you buy a listing, the charge is made and held by Whop, and the payout is sent to the seller's connected Whop account. That means the money never passes through this site, so this site cannot issue a refund, reverse a charge or cancel a payout. Refunds, chargebacks and disputes are all raised with Whop against the order, using the email address you signed in with.
Because a listing belongs to the seller's own Whop account, a Whop support agent can see the seller and the item directly — which is also what makes a dispute resolvable.
What we do not operate
Stated plainly so you do not plan around a process that does not exist
There is no return window or return label from us
- No return window is enforced or tracked by this site — the eligibility rules come from Whop's buyer protection, not from us.
- No prepaid return label is issued or paid for by TUQO Market.
- No seller approval step exists; there is no messaging system to run one through.
- No refund turnaround time is promised here, because the refund is executed by Whop.
If something is wrong with an item
What to gather before you contact Whop
Keep the listing open
Do not close or unpublish the listing — the order record references that product and plan.
Note what was wrong
Whether it differs from the listing's stated condition, size, brand or description, and how.
Contact Whop with the order
Use the email you signed in with. The order appears in your account's Orders tab, and Whop can trace the charge.
Your orders are in your account
Every purchase you make is listed in the Orders tab, so you always have the order reference Whop will ask for.
Go to your orders